Refund policy

CANCELLATION POLICY

Orders once confirmed, cannot be cancelled/amended.

At inscalehome.com, your online shopping experience is defined by ease, clarity, and trust. We strive to make every transaction smooth and secure. Each product is handled with the utmost care and delivered in line with our uncompromising quality standards. As a policy, we are unable to accept returns for items that are delivered in perfect, undamaged condition.

A product is eligible for return only under the following conditions:

A wrong product has been delivered and, that a product is not the item selected during order confirmation.

If you identify a quality or a manufacturing defect on the delivered product at the time of delivery.

If the product is received in a damaged condition.

Note: Please do not accept any package if it is tampered or damaged upon delivery. 

Important Note: To Claim a return or an exchange customer has to present a video of opening the package showing the damage or quality issue clearly within 24 hours of delivery.

RETURN PROCESS

Please raise a Return Request within 24 hours of delivery by WhatsApp to our Customer Service at +91 7980062435 (Monday - Saturday 10 AM to 7 PM)

You are advised to share clear pictures of the delivered product and a video of unboxing the package clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details. Further our Quality Assurance team will check the details in reference to its eligibility of return.

After reviewing shared photos & video and If found eligible for return, We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail/WhatsApp with pictures and video. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 5-7 working days for delivery at our warehouse.

Once the product is back at our warehouse, our Quality Assurance team will check the product physically and if found eligible the refund/exchange process will get initiated within 7 working days of receiving it.

Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.

Product should be unused and in the original condition.